Medjet Assist Reviews & Buyer Experiences

Medjet Assist is a membership-based brand specializing in global air medical transport and travel security services. Established in 1991, it coordinates hospital-to-hospital transfers for members through a network of licensed air carriers without owning aircraft. The brand is known for providing reliable and rapid medical transport worldwide.

Medjet Assist offers memberships that include bedside-to-bedside transport, access to over 250 private air ambulances, and support from more than 50 dispatch centers globally. Members benefit from 24/7/365 assistance, medical consultations, and the ability to choose their receiving hospital if medically stable. Positioned as a premier alternative to traditional insurance, Medjet Assist focuses on organized medical repatriation and travel crisis response on a global scale.

• Global network of 250+ air ambulances
• 24/7/365 member support
• No pre-existing condition exclusions under 75
• Member hospital destination choice
• Partnership with FocusPoint International

Medjet Assist offers a wide-reaching network with over 250 air ambulances and 24/7/365 operational support, ensuring availability at all times. Members have the advantage of choosing their hospital destination and are allowed two transports per membership year, with coverage that includes no pre-existing condition exclusions for those under 75.

However, some limitations include the uncertainty of transport timing due to permit and visa requirements, which can affect logistics. Additionally, Medjet relies on contracted carriers rather than owning aircraft, and benefits for members over 75 have limited coverage, which may impact eligibility and service scope for older travelers.

Medjet operates through a membership-based medical transport coordination service. When members are hospitalized at least 150 miles from home, Medjet's medical team consults with the attending physicians to confirm the member's stability and arranges bedside-to-bedside transfer to the hospital of the member's choice.

The service functions globally by contracting licensed Part 135 air carriers and utilizes an extensive network of affiliates to provide prompt medical air transport and crisis response. Key operational features include coordination with attending doctors, member-directed hospital selection, allowance of two transports annually for members under 75, and emergency travel security provided by FocusPoint International. This approach ensures comprehensive service support but depends on medical stability and required permits, which may influence transport timing.

Medjet offers direct enrollment through its website and phone, available to individuals, families, and corporate clients. Membership provides access to medical transport and travel security benefits worldwide. Members have 24/7 emergency service access and do not need to answer medical questions or submit claim forms if under 75 years old. The membership allows up to two transports per year, with services coordinated bedside to bedside for hospitalized members.

Membership Features include renewals online or by phone, global coverage through 50+ dispatch locations, no pre-existing condition exclusions for members under 75, and coordination of hospital and boarding logistics. This membership model offers peace of mind but is not a form of insurance and requires an annual fee separate from transport costs.

The return policy details for the membership are not explicitly specified in the available sources. There are no stated time frames or fees associated with returns or cancellations. Membership terms and rules are available online to guide members but do not include specific return or refund conditions.

No explicit exclusions for returns or refunds have been mentioned. Members should refer to the published terms for any applicable rules related to membership adjustments. Overall, information on return and refund procedures remains limited and not publicly detailed.

Medjet provides global medical transport and security response services coordinated through licensed air ambulance carriers. These services do not involve physical product shipping but focus on arranging and managing patient transfers and crisis response worldwide. Access is available across multiple regions through their extensive network.

Transport timing depends on medical stability and the completion of external clearance processes such as permits and visas, which may vary. There is no physical shipment tracking as services are coordinated operationally. Costs related to transport are managed through membership arrangements rather than individual shipping fees.

Coverage: The membership covers arrangement costs for medical and security transport services. Specific details about warranty coverage are not provided in the source. Members should be aware that the service primarily includes coordination and facilitation of transport.

Limitations: No explicit warranty or guarantee information is disclosed. Transport services are subject to medical approval and logistical considerations. Terms and conditions are available online but do not include specific warranty policies.

You can reach Medjet support by phone or email for assistance with membership and emergency services. Social media channels are also available for updates and customer support.

• Phone: 800-527-7478 (USA/Canada)
• Phone: +1-205-595-6626 (Worldwide)
• Security contact phone: 619-717-8549 (members only)
• Email: [email protected]
• Online contact details: https://medjetassist.com/contacts
• Social media: Facebook, Twitter, LinkedIn, Instagram, YouTube

We encourage you to contact Medjet support whenever you need assistance. Emergency member services operate 24/7, and membership services are available Monday through Friday from 7am to 5pm CST and Saturdays from 9am to 4pm CST.